Table of Contents

GUEST INFORMATION FOLDER

Your stay at the lake

Important Notes Before We Begin

  • No lake use outside of supervised activity sessions
  • Please supervise children and dogs at all times, especially near the water
  • No EV charging on site
  • Please note, these are self-catering properties so only an initial supply of sundries is supplied

WELCOME

Welcome to Trevassack Holidays

This is your time.

Time to slow down, spend it properly and do as much or as little as you like. Whether that’s getting out on the water, exploring the coastline or just sitting in the hot tub with nowhere to be, you’re in the right place.

Trevassack Lake was created to be different. Everything here has been designed so that more people can take part, not fewer. That means accessible spaces, adaptable activities and a team who understand that everyone’s version of a good holiday looks slightly different.

You’ll find the lake at the centre of it all. Some guests come for the watersports, some for the peace and quiet, most for a bit of both. However you choose to spend your time, we’d encourage you to make the most of what’s here – it’s not just something to look at.

If there’s anything you need during your stay, just ask. We want this to feel easy.

Why your stay matters

By staying with us, you’re supporting the work of Children’s Sailing Trust. Every booking helps fund accessible watersports opportunities for young people in Cornwall – a simple idea, but it makes a real difference.

The Story of the Houses

Every house at Trevassack Lake has its own story

Built through generosity, community support and a shared belief that beautiful places should be accessible to everyone, each property carries a legacy far beyond its walls.

Bradbury House

A Legacy of Generosity

Named in honour of Mr Bertram Walter Bradbury, Bradbury House represents a remarkable legacy of compassion, inclusion, and opportunity. Mr Bradbury established a charitable trust in the 1960s dedicated to supporting older people, disadvantaged communities, and individuals living with disabilities. Through partnerships with organisations including The Salvation Army and British Red Cross, the Bradbury Foundation has helped improve lives across generations and across continents, as his own life and philanthropy spanned both Hong Kong and the United Kingdom.

Today, that legacy lives on here at Trevassack Lake. Funding from The Bradbury Foundation helped make this house possible, creating a place where accessibility, comfort and togetherness sit at the heart of every stay.

Designed for gathering, relaxing and reconnecting, Bradbury House reflects the belief that everyone deserves the opportunity to experience the freedom and joy of a holiday by the water.

“A place built for making memories together.”

Clare Milne House

A House Built on Inclusion

The name Clare Milne may sound familiar to lovers of classic children’s literature – and for good reason. Clare was the granddaughter of A. A. Milne, creator of the much-loved Winnie the Pooh stories. Born with Cerebral Palsy, Clare understood first-hand the importance of independence, accessibility and feeling truly included in the world around her so, using part of the royalties from her grandfather’s books, Clare and her mother established The Clare Milne Trust to help improve opportunities and quality of life for disabled people. Her generosity and vision helped make this house possible, and we are proud to continue her legacy here at Trevassack Lake.

Clare Milne House was created to feel warm, welcoming and easy to enjoy together – a place where practical accessibility blends naturally with comfort, calm and connection. For many guests, it becomes more than simply a place to stay. It becomes a place to slow down, spend meaningful time together and create memories that last long after the holiday ends.

“Where barriers fade quietly into the background.”

Lizard House

Inspired by Cornwall’s Coastline

Lizard House takes its name from the extraordinary peninsula that surrounds Trevassack Lake – a landscape shaped by dramatic coastline, hidden coves, fishing villages and wide open skies.

The house, alongside much of the site infrastructure and Learning Centre, was made possible in part through support from the Coastal Communities Fund, a programme created to strengthen and sustain coastal communities across the UK. Their contribution helped bring Trevassack’s vision of accessible adventure and inclusive accommodation to life.

The nearby Lizard Peninsula is the southernmost point of mainland Britain and is renowned for its rugged beauty, turquoise water and unique landscapes. Despite the name, it has nothing to do with reptiles – the word is thought to come from the old Cornish phrase Lis Ardh, meaning ‘high court’ or ‘fortress’. Thankfully, Lizard House is rather more welcoming than a fortress. Calm, spacious and deeply connected to the landscape around it, the house reflects the spirit of Cornwall itself – restorative, unhurried and shaped by the sea.

“A slower pace. Salt air. Space to breathe.”

START HERE

Everything you need, without the digging.

Check-in from 4pm

Check-out By 10am

The address             Trevassack Holidays, Garras, Helston, Cornwall TR12 6LH

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WiFi password        Trevassack (capital T)

Need Help?

Office (weekdays 9am–5pm) 01326 702326

Email hello@trevassackholidays.com

Out of hours (urgent only) 07876 308648 (on-site warden)

Emergency 999 or 112

STAY SAFE

A few simple things to keep everyone safe and relaxed

In Case of Fire

Fire assembly point: outside the watersports office

In Case of Fire in the property

A fire blanket, extinguisher and smoke alarms are provided in every house.

Please make sure everyone in your group knows how to get out safely.

If there is a fire

  • Get everyone out immediately.
  • Do not attempt to tackle the fire unless it is safe to do so
  • Call 999 or 112 and ask for the Fire Brigade
  • Go to the fire assembly point outside the watersports office
  • Do not re-enter the property

Please report any fire or alarm activation to the team as soon as it is safe.

There is a fire-alarm control switch on the kitchen wall.

If an alarm sounds with no fire, the right-hand switch silences it (the middle switch is a test and the far-left switch silences all alarms except the one that detected smoke).

All alarms are tested before your arrival.

Around the Lake

The lake is at the centre of the site, so a bit of extra awareness goes a long way.

  • Please supervise children and dogs at all times
  • Take care near the water’s edge
  • Be mindful of slopes and uneven ground across the site
  • Life buoys are positioned around the lake for emergencies

Using the Site

  • No lake use outside of supervised activity sessions
  • No climbing on fences, walls or structures – timber fencing can splinter
  • Take care on the steep slope between the upper site and the lakeside level
  • Do not stand underneath the outdoor platform lift at any time
  • Site-wide 5mph speed limit – please stick to it
  • Use only your designated parking space(s); use the main car park for additional vehicles

Key Site Rules

A few non-negotiables:

  • No parties or large gatherings
  • No barbecues or open flames
  • No smoking or vaping outside of the designated area by the watersports office
  • No illegal drugs on site
  • No charging electric vehicles on site
  • No drone photography

Respecting Others

  • Please be mindful of other guests, especially in shared spaces
  • Keep noise to a reasonable level, particularly in the evenings
  • Some guests may have additional needs or require a quieter environment
  • Be mindful when taking photographs – vulnerable guests and visitors may be on site

Dogs

  • Dogs must be kept on a lead at all times
  • Please do not leave dogs unattended
  • Dogs are not allowed in the lake

If something doesn’t feel right, just speak to the team. We’re always happy to help.

Full booking terms and conditions: trevassackholidays.com/booking-terms-and-conditions

LOCAL ESSENTIALS

Who to call and where to go when you need something practical

Emergency Services

Ambulance, Police, Fire, Coastguard: 999 or 112

Your address: Trevassack Holidays, Garras, Helston, TR12 6LH

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Hospitals

Royal Cornwall Hospital – Treliske, Truro TR1 3LJ | 24-hour A&E | 01872 250000 | parking charges apply

Helston Community Hospital – Meneage Road, Helston TR13 8DR | Minor Injury Unit | 111 or NHS 111 online | parking and disabled access

Doctor’s Surgeries

Helston Medical Centre – Trelawney Road, Helston TR13 8AU | 01326 572637 | dispensing chemist: Halls

Cober Valley Health – Helston Gateway The Parade, Helston TR13 8RT 01326 558714 | dispensing chemist: Halls

Mullion Health Centre – Willis Vean, Mullion TR12 7DQ | 01326 240212 | dispensing chemist: Boots

Dental Surgeries

Meneage Dental – 41A Meneage Street, Helston TR13 8RB | 01326 574006

The Angel Dental Clinic – Angel Centre, Tyacke Road, Helston TR13 8RR | 01326 560730

Smile Dentist – 22 Meneage St, Helston TR13 8AB | 01326 569323

Useful House Bits

Fuse box – Inside the entrance lobby

Stopcock – Outside utility room

Emergency torch – Sitting area

Key safe – Outside the front door

If Something Isn’t Working

Before calling, these quick fixes often sort things:

No hot water? Press the boost button in the hallway

No power? Check the fuse box in the entrance lobby

WiFi not connecting? Double-check the password for capital T in Trevassack

Still stuck?

→ Call the office, 9am–5pm weekdays – 01326 702326

→ Or the warden for urgent issues out of hours – 07876 308648

A couple of things to note

  • Bed linen and towels are for use in the house only
  • Please use your own towels for watersports and the beach
  • Travel cot bedding is not provided

If you need anything at all, just ask – it’s what we’re here for.

YOUR STAY MADE EASY

Everything you need to keep things running smoothly

Heating & Hot Water

The heating and hot water are pre-set for comfort – if you’d like to adjust anything, just let us know and we’ll help.

Need more hot water? Press the ‘boost’ button on the control in the main hallway.

Hot water is already set to boost three times a day; this button overrides it when needed.

Heating and hot water come from a air-source heat pump. The two bathrooms have heated towel rails (isolation switches are in the bedroom next to the bathroom, labelled ‘towel rail’).

Main stopcock: in the outside utility room.

Lights

Lighting is controlled from inside the main entrance lobby, to the left of the door. There are two banks of switches.

Top row – indoor lighting

Kitchen light (not dimmable), sitting-room spots, pendant ceiling light and the wall lights in the dining-area and bedroom hallway. All dimmable except the kitchen.

Bottom row – outside lights

Down = sensor mode

Middle = off

Up = on

Emergency lighting

There is an emergency torch in the sitting area in case of a power cut.

Kitchen Basics

Induction hob

  • Press the unlock button
  • Select the ring
  • Use +/- to adjust heat
  • Make sure the number returns to zero after use

Please note, the hob stays hot for some time after use

Laundry & Utility

The utility room is just outside the front door.

You’ll find:

  • Washer-drier
  • Cleaning items
  • Additional household essentials

Bins & Recycling

Bins are provided inside your house. Please take waste to the bin store in the main car park:

  • General waste
  • Recycling
  • Glass (separate)

Medical waste

  • Medical waste can go in the general waste bin
  • Do not place sharps in general waste under any circumstances.

If you need a sharps bin, please request one from the wardens and we’ll sort it.

Linen & Towels

Bed linen and towels are provided for use in the house. Please bring your own towels for the lake or beach, and your own bedding for the travel cot if you need one.

Additional linen and towel changes can be arranged during your stay for a small charge. Just speak to the team and we’ll organise it.

Blinds

Please handle with care.

  • To lower: gently pull the cord to the left
  • To raise: pull vertically and release gradually (ratchet style)

Vets

Rosemullion Vets, Helston – 01326 572596 | rosemullionvets.com

Head & Head Vets, Helston – 01326 572216 | headandhead.co.uk

Taxis

Kernow Cabs – 01326 464646 (wheelchair-friendly / passenger assistance)

Telstar Private Hire – 01326 221007

Local Shops & Suppliers

In the villages (5–10 minutes)

  • Mawgan Stores – 01326 221225 (village shop with Post Office, fresh local meat, veg and Cornish cheese & bread)
  • St Keverne Post Office – 01326 280378
  • St Keverne Londis
  • Vincent Family Butchers, St Keverne – 01326 280252
  • Mullion Spar

In Helston (10 minutes)

  • Sainsbury’s (petrol, cash point, EV charging, Argos in-store)
  • Lidl (parcel drop-off)
  • Tesco (petrol, cash point, EV charging, in-store pharmacy, in-store Costa, post box, parcel drop off)
  • Spar (cash point (fee), parcel drop off)
  • Boots and Superdrug
  • Dales Butchers and Scorses Butchers
  • Hog House Animal Feeds and a monthly farmers’ market.

Useful Links

MAKE THE MOST OF YOUR STAY

You could sit back and enjoy the view. Or you could get involved.

Get On The Water

Don’t just look at the lake, experience it.

As a guest, you receive 15% off all watersports activities at Trevassack Lake and on the Helford River.

What you can try:

  • Paddleboarding
  • Kayaking (single & double)
  • Open water swimming
  • Sailing sessions
  • Group and family activities
  • Adapted equipment with hoists

All sessions are designed to be welcoming for beginners, with options for more experienced guests too.

Accessible sessions

Many activities can be adapted, with specialist equipment and trained instructors on hand.

If you’re unsure what’s possible, just ask – we’ll help you make it work.

→ Find out more at www.cstexperiences.co.uk

→ Speak to the team for recommendations, bespoke bookings and guest discount

trevassackholidays.com/accessible-watersports-holidays/watersports-faqs

Tip: The most popular sessions fill up quickly, especially in peak periods. Booking early is worth it.

Trevassack Lake Cafe

A short walk from your door and well worth it.

The lakeside cafe is the easiest way to turn a good day into a great one, whether it’s a slow start, a post-swim coffee or something relaxed by the water.

What to expect:

  • Freshly prepared brunch
  • Great coffee and homemade cakes
  • Takeaway options if you’d rather eat back at your accommodation

Everything you spend supports Children’s Sailing Trust

→ Menu and opening times: www.trevassacklakecafe.co.uk

Simple Wins

A few things guests always say they’re glad they did.

  • Morning coffee by the lake before it gets busy
  • A Friday evening SWIM • SUP • SUPPER followed by food at the cafe (May–Sep)
  • A cold water dip during a swimming session (all year round)
  • A post-activity soak in the hot tub (it hits differently)

You don’t need to over-plan it. Just don’t miss it.

Make It Easy

If you’re not sure what to book or when to go, just ask. We’d rather point you in the right direction early than have you leave wishing you’d done more.

ACCESSIBILITY

Designed so everyone can take part.

Trevassack Lake has been created to make time on the water and time away possible for more people. Everything here is built with accessibility in mind; the accommodation, the lake, the facilities and the activities.

Around Site

  • Step-free access across the site
  • Wet-rooms and accessible bathrooms
  • Ceiling track hoists in houses
  • Adjustable beds and specialist equipment available
  • Wheelchair-friendly pathways between the houses, lake and facilities
  • An outdoor platform lift connects the upper and lower levels of the site
  • Outdoor platform lift
  • The Melody 3 platform lift is hydraulically operated and moves between the upper level and the lower lakeside level. It can carry up to 500kg. Controls are on the platform and at both floor levels, designed for safe, unaided use by people using wheelchairs.
  • Please do not stand underneath the lift at any time and always supervise children.

Equipment Available

We have a range of accessibility equipment on site, including:

  • Hoists
  • Shower and commode chairs
  • Profiling beds and mattresses
  • Riser recliner chair
  • Support rails and mobility aids

Availability can vary, so if you need something specific, please speak to the team as early as possible:

trevassackholidays.com/equipment

Getting On The Water

Watersports here are designed to be inclusive. We offer:

  • Adapted equipment
  • Hoists to assist with access to the water
  • Specialist craft
  • Support from trained instructors

Whether it’s your first time or something you already love, we’ll help you take part in a way that works for you.

Support & Safety

Our team is here to help you make the most of your stay and can offer guidance on using equipment and accessing facilities.

For safety reasons, our team are not able to operate personal hoists directly (only pontoon hoists for watersports) but we’re always happy to provide guidance and help you get set up confidently.

A bit of reassurance

We understand accessibility needs are individual. If there’s anything you’re unsure about, or something that would make your stay easier, just let us know. We’re always happy to talk things through and find the best solution we can.

Before You Arrive (or During Your Stay)

If you need equipment, support or want to check anything in advance:

→ Speak to the team – 01326 702326

→ Or email hello@trevassackholidays.com

We’d always rather plan ahead than have you trying to figure things out once you’re here.

EXPLORE LIKE A LOCAL

You don’t need to visit everything. Pick one or two that match your mood and do them properly.

The Lizard Peninsula is home to Britain’s most southerly point. It’s famous for jaw-dropping cliffs, wildflowers and the distinctive serpentine rock. The name comes from “Lis-ardh” – old Cornish for ‘fortress’. Beyond the peninsula, Cornwall is stuffed with artists, craftspeople, restaurants, beaches, coves and hidden walks. There’s always something going on, from Helston Flora Day to the Porthleven Food Festival, Falmouth Week or a day out to the Isles of Scilly.

Pick a Village That Matches Your Mood

If you only visit one village: Coverack

A proper Cornish fishing village that still feels real. Small harbour and beach, clear calm water on the east coast, easy to wander without a plan. Simple, unspoilt and exactly what most people picture when they think of Cornwall.

If you want more energy: Porthleven

A working harbour town with a bit more going on: independent shops and galleries, lively feel without being overwhelming, good for a longer wander, with daily fresh fish, restaurants and an open-stall market on Tuesdays and Sundays.

If you want something traditional: Cadgwith

Small, historic, full of character. Thatched cottages, fishing boats pulled up on the beach – you don’t ‘do’ Cadgwith, you just experience it.

If you want dramatic scenery: The Lizard

The southernmost point of mainland Britain. Wild coastline, big views, proper coastal walking. The village itself has Ann’s Famous Pasties, a Mexican (Chimichangas), coastal cafes, serpentine shops and an unusual indoor exotic plant centre.

If you want quiet and tucked away: along the Helford River

One of the prettiest, calmest spots nearby – river views, woodland, a slower pace. Less visited than the coastal hotspots.

For essentials: Helston (10 minutes)

Not a destination, but useful. Tesco (with EV charging, petrol and in-store pharmacy), Sainsbury’s (with Argos and EV charging) and a Lidl. Texaco and a Spar. Pharmacies, a Boots, Superdrug, Timpson, and a monthly farmers’ market by the boating lake. There are no high-street banks anymore but there is a Banking Hub plus a Post Office and a free cash machine inside the newsagents at the bottom of Coinagehall Street. For a bit more, Helston Museum is free and covers local Cornish life and history.

Other Places Worth Your Time

St Michael’s Mount – a classic Cornwall moment

Walk across the causeway at low tide or take the sea tractor when the tide is in. It’s busy for a reason, but still worth doing once.

Glendurgan Garden – a slower, greener day

Subtropical gardens, winding paths and a proper old-school maze. A good break from the coast.

Cornish Seal Sanctuary, Gweek – easy, feel-good

Rescue and rehabilitation centre for seals, just a few miles away. Accessible routes and facilities.

Roskilly’s Farm – low pressure, lots of ice cream

Farm setting, animals, short walks and some of the best ice cream in Cornwall.

Accessible Days Out

If wheelchair access is key, these are your strongest local options.

  • Penrose Estate – wide, level paths around Loe Pool
  • Helston Boating Lake – flat, easy, relaxed
  • Cornish Seal Sanctuary – accessible routes and facilities (some gradients)
  • Roskilly’s Farm – accessible areas and gentle outdoor space
  • Wetwheels Falmouth – fully supported, accessible sea boat experiences

→ For more detailed real-world accessibility guidance: accesscornwall.org.uk

Accessible beaches

Accessibility varies with tides and conditions, but these are good starting points:

  • Kennack Sands – accessible parking, sloped path towards the beach but beach access may require assistance. Good for families.
  • Poldhu Beach – easier access than many local beaches with parking close to the sand
  • Porthoustock – a simple cove with no facilities but parking is on the beach
  • Coverack – hilly but the roadway runs right by the water and beach

https://accesscornwall.org.uk/accessible-beach-guide/

Food & Takeaway

If you’d rather stay in:

  • Moonbay (on way to Helston) – Chinese takeaway and delivery
  • Jumunjy Thai (end of our road in Cury) – takeaway and local delivery
  • Gear Farm (St Martin) – must-try organic pasties with Cornish-grown veg
  • Roskilly’s (St Keverne) – famous ice-cream plus cafe and walks
  • The Three Tuns (St Keverne) – village pub
  • The Five Pilchards (Porthallow) – classic harbourside pub
  • Halzephron Inn (Gunwalloe) – near the famous church on the beach

More ideas on these websites:

If you only do one thing, we suggest going:

  • For a proper Cornish village: Coverack
  • For an easy beach day: Kennack Sands
  • For outdoor accessibility and ease: Penrose Estate
  • For something memorable: Wetwheels Falmouth

Some of the best days here are staying local, getting on the water, and not rushing anywhere…

That’s kind of the point.

DOG STAYS

Cornwall is better with a dog in tow

Trevassack is a strong base for dog-friendly stays, but the trick is knowing where to go, depending on the time of year.

Best Dog Walks Nearby

Goonhilly Downs Nature Reserve

The strongest option when your dog needs a proper leg stretch rather than a polite little stroll.

Why it works

  • Big open landscape
  • Plenty to sniff
  • Interesting old RAF satellite station scenery
  • Feels wild without being miles away

Trevassack tip

For those with good mobility, from our main car park, turn left and walk along the road for a few minutes, then cross the stile on the left. Please take care on the road.

Access Cornwall highlights RAF Drytree on Goonhilly Downs for good parking and fairly accessible pathways. Assistance dogs are welcome.

Penrose Estate

A very good choice if you want something longer, greener and easier underfoot. Wide, well-surfaced sections, woodland, water and open views – good for steady walks rather than scrambling.

The Helston-to-Stables woodland trail is level and well-surfaced, suitable for walkers, wheelchairs,

mobility scooters, pushchairs and dogs on leads (children will find lots to explore along the path including dens!)

Helston Boating Lake

The easiest, flattest option with low effort and decent scenery. Good for older dogs, wheels, or slower-paced days with a play park next to the cafe. Access Cornwall describes it as level and accessible, with accessible toilets on site.

Dog-Friendly Beaches

Beach rules in Cornwall are gloriously inconsistent – here’s the bit that saves arguments and £100 fines.

Safest all-day bets nearby

  • Coverack – not listed on Cornwall Council’s current restricted beaches page
  • Cadgwith Cove – not listed on Cornwall Council’s current restricted beaches page
  • Long Rock (Penzance end) – dog-friendly all year per Access Cornwall

Summer daytime restrictions

Cornwall Council restricts dogs from 10am–6pm, 1 July to 31 August on the following beaches:

  • Kennack Sands
  • Poldhu Beach
  • Church Cove, Gunwalloe
  • Long Rock level crossing to Marazion

Outside those dates, and early/late in the day within them, they’re all fair game.

Worth knowing

  • Kennack Sands is particularly handy – dogs are permitted on the eastern side all year round, while the wider beach is restricted in summer daytime hours
  • If you want the least faff, choose Coverack
  • For the easiest accessible beach option, Kennack is still strong – just watch the timing

Dog Basics

  • Dogs must be on a lead at all times on site
  • Not allowed in the lake
  • Never leave them unattended
  • Bring your own dog towels if yours enjoys collecting half of Cornwall on its paws
  • Always check the latest beach rules before setting off, especially in summer

If you’re unsure where will work best for your dog, ask the team – we can usually save you a wasted journey

Need a Vet?

Rosemullion Veterinary Practice Helston – 01326 572596 | rosemullionvets.com

Head & Head Veterinary Practice Helston – 01326 572216 | headandhead.co.uk

BEFORE YOU LEAVE

Check-out is by 10am. We’re so glad you stayed.

Quick Check-Out List

  • Take your rubbish,recycling and glass to the bin store in the main car park
  • Load any dishwasher items before you go and switch it on
  • Leave the heating on its preset, no need to adjust
  • Close windows and lock doors
  • Pop the key in the key safe if we’re not there to say goodbye
  • Take a last walk by the lake. Seriously. Take a minute.

Thank you!

Thank you for staying with us and for supporting Children’s Sailing Trust – every booking helps us put more young people on the water.

We hope you’ve had a brilliant stay. Come back soon.

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